Privacy Policy
Last updated:
1. Who we are
XIVTech Technologies Pvt. Ltd. (“XIVTech”, “we”, “our”, or “us”) operates the website xivtech.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us.
2. Information we collect
Information you provide
When you fill in our contact form, we collect your name, work email address, company name (optional), subject, and message. We use this information solely to respond to your enquiry.
Information collected automatically
We may collect standard server log data including your IP address, browser type, referring URL, and pages visited. This data is used for security, performance monitoring, and aggregate analytics only.
Cookies
Our website uses strictly necessary cookies to function. We do not set any tracking or advertising cookies without your consent. See our Cookies Policy for details.
3. How we use your information
We use the information we collect to:
- Respond to enquiries submitted via our contact form
- Improve the performance and security of our website
- Comply with legal obligations
We do not sell, rent, or trade your personal information to any third party.
4. Legal basis for processing (GDPR)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your data under the following legal bases:
- Legitimate interests — responding to business enquiries you initiate
- Legal obligation — compliance with applicable laws
- Consent — where you have explicitly opted in (e.g., newsletter subscription)
5. Data retention
We retain contact form submissions for up to 24 months, after which they are securely deleted. You may request earlier deletion at any time.
6. Data sharing
We do not share your personal data with third parties except where required by law or with service providers acting on our behalf (e.g., email delivery infrastructure). Any such providers are contractually bound to protect your data.
7. Your rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
To exercise any of these rights, email us at contact@xivtech.io.
8. Security
We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
9. Children's privacy
Our website is not directed at children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, contact us and we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the “Last updated” date at the top of this page. Your continued use of the website after any changes constitutes acceptance of the updated policy.
11. Contact us
For any privacy-related questions or requests, please contact us at: contact@xivtech.io